Privacy Policy

At Cozie Canine Company, we know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time. This privacy policy adheres to the guidance set out by The EU General Data Protection Regulation (GDPR)

Cozie Canine Company are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3​rd​ parties unless required by law and your data is always protected. You may contact Cozie Canine Company at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.

Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.

When you register on our website to purchase products, we ask for data such as your name, e-mail address, billing address, and contact details. Cozie Canine Company keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.

The only personal information we hold is what customers provide to us when they place an order on our website.

We share it with nobody, however it is stored on relevant systems such as cloud systems, our website, PayPal, social media, Couriers (to pass addresses to), and accounting systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.

We store sensitive data for as long as projects are in progress and customers remain active clients and for 28 days following. Information required for tax and legal requirements are held for 7 years as a requirement by law.

We keep a record of any e-mail communication you send us for up to 28 days, so we can track any problems or concerns you’ve had.

We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.

Cozie Canine Company kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.

All the data we gather via our website or through communication with you is used solely to process your order correctly and to fulfil our legal tax obligations.

Cozie Canine Company’s lawful basis for processing data are:

Legal Obligation – tax purposes.

Contract – customers that place an order with Cozie Canine Company.

If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below.

Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing.

Cozie Canine Company are more than happy to comply with this in accordance with the law.

You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or

we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment. The computer on which data is accessed on is password protected, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems.

The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.

Please bear in mind that whenever you willingly divulge personal data online in non-protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.

If you have questions about your personal data or our privacy policy, please contact us. To see all the information we have about you, and to correct any inaccuracies, please write to us.

We reserve the right to amend our privacy policy, whilst keeping it within all appropriate legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information always and may notify you of such changes by uploading the revised privacy policy on the Cozie Canine Company website.

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Cozie Canine Company using cookies for the purposes described below to provide you with a fully efficient shopping experience. Our cookie policy: Please note: to make full use of the Cozie Canine Company website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.

● Cozie Canine Company uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive data such as your name, address or payment details and they can’t harm your computer.

● The data we collect through these cookies is solely to improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.

Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site. Types of cookie:

Cookies Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies

Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/ http://twitter.com/privacy http://www.google.com/intl/en-GB/policies/privacy/

Andrea Gotham ​– Trading as Cozie Canine Company The information above can also be used to contact our registered Data Protection Officer.